Pipedrive for Google Chat ™ - Frequently Asked Questions

The app allows your team to receive real-time notifications about key events in Pipedrive directly within Google Chat ™. This integration helps keep stakeholders informed, improves response times, and fosters collaboration by bringing crucial deal updates into the communication tool your team already uses.

To use Pipedrive for Google Chat ™, you and your team members need active subscriptions to both a Pipedrive account and a Google Workspace account.

All of them! Our app is designed to work with every Pipedrive and Google Workspace plan.

Yes, absolutely. Our app does not alter your existing Pipedrive notification settings. It simply adds the power of Google Chat ™ notifications on top, ensuring your team gets key deal updates where you're already collaborating. Pipedrive is the tool, and our app is the cherry on top!

We’re a small software shop located in France & Estonia called Gondor Labs. We believe in helping companies become more productive by eliminating small roadblocks for them.

Yes! Pipedrive for Google Chat™ lets you group notifications by deal using Google Chat™ threads. Instead of receiving separate messages for every update, all activity about the same deal is collected in a single, easy-to-follow conversation thread.

There are two independent settings for this:

• Group personal notifications by deal — your personal direct message notifications about the same deal are grouped into one thread. Requires at least one personal notification type to be enabled.
• Group space notifications by deal — notifications sent to a shared Google Chat™ space are grouped into one thread per deal. Requires at least one space to be selected.

Both options are available in the Settings page of the Pipedrive for Google Chat™ app. See our guide for step-by-step instructions.

You can use simple chat commands to quickly connect and manage your setup without leaving Google Chat ™.

Available Commands:

• /connectme – Get a secure link to connect your Google account with Pipedrive for Google Chat ™.

How to use: Type the command in a direct message with the app, or in a space where the app is added. You will receive a private link to complete the connection.

You can install our app from the Pipedrive Marketplace or the Google Workspace Marketplace. Follow the on-screen instructions to authorize access to both your Pipedrive and Google accounts. Once the connection is established, you can start configuring your notifications. See our guide for more details.

The initial setup needs to be done by a Pipedrive admin, after that any regular user can perform an individual installation of our app through the Pipedrive & Google Workspace marketplaces. To perform a domain-wide installation on Google Workspace for all users in your organization, you will need Super Admin privileges.

Please note that to set up notifications for shared Google Chat ™ spaces (channels), you will need admin privileges in Pipedrive and permission to add apps to those spaces in Google Chat ™.

No. The app needs access to your Pipedrive account in order to fetch the data necessary to build the content of the notifications.

Yes! You can try our Team Plan completely free for 14 days. No credit card is required to start the trial, and there are no feature limitations during this period.

Of course. You can upgrade to the paid Team Plan at any point during or after your 14-day free trial from your billing portal. See our guide for more detailed instructions.

You can cancel your subscription at any time from the billing section of your account dashboard. Once canceled, your subscription will remain active until the end of the current billing period, and you will not be charged again. See our guide for more detailed instructions.

Payment information can be updated directly from the billing section of your account dashboard. All payments are securely handled by Stripe.

We do not currently offer an annual plan. However, if this is something you are interested in, please let us know! We may consider adding one in the future based on user demand.

We sure do! We are happy to support non-profit organizations with a 50% discount on our Team Plan. Please email us details about your organization to get set up.

You can disconnect your accounts from the settings page within the Pipedrive for Google Chat ™ app dashboard. You can also revoke access directly from the "Connected Apps" section of your Pipedrive security settings and from your Google Account's security settings page. Please note that disconnecting your account will stop all notifications. See our guide for more detailed instructions.

Your security and privacy are our top priorities. The app's servers are located in Germany, and our database is hosted in Belgium, ensuring your data is handled under strict European data protection regulations.

No. The app only has permission to send messages to the spaces you authorize. It cannot read your team's conversations.

We only access the data necessary for the app to function. This includes information like deal name, value, owner, stage, and associated contacts to generate the content of the notifications. For a complete list of data we collect, please see our Privacy Policy.

No, we do not store the content or details of your Pipedrive deals, notes, or contacts in our database. We fetch the data from Pipedrive in real-time to send a notification and then discard it.

For all support inquiries, feature requests, or feedback, please contact us via email at [email protected]. We'd love to hear from you!

We do not have a public roadmap at this time. We prioritize new features and improvements based on the feedback we receive directly from our users.